Job Title: Part-Time Bookstore Customer Success Support
Requisition #: 26-0176
Starting Rate: $20.97
Payband Range: $20.97 - $24.03
Hours/Week: 24
Posting Date: Monday, August 24, 2026
Closing Date: Sunday, August 30, 2026 at 11:59 PM EST
Vacancy Type: Support Staff - Part-time Regular
Position Summary Support Staff Regular Part-time Replacement Position
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)
The Bookstore Customer Success Support will report to the Manager, Campus Retail & Resource Services and assist with providing front-line and virtual customer service to support students with learning resources, including but not limited to, student academic required purchases, eText program inquiries, and return/exchange requests. This position will also support back-end functions, including sponsored student and invoicing verification.
Successful candidates will be required to work on site, 5 days per week, Monday 9:00am – 1:00pm and Tuesday to Friday, 9:00am-2:00pm, at the Doon Campus located at 299 Doon Valley Dr. in Kitchener.
Responsibilities Gathering information through various platforms, including personalized booklists, course outlines, SIS, and Bookware
Reviewing and investigating student’s concerns and offering solutions
Clearly outlining solution-based next steps and offering resources to students
Investigating and processing requests for returns and exchanges in accordance with Bookstore policies and processes
Communicating with proper course material team members appropriately when escalation is required
Identifying potential impacts of student questions and escalating to Manager, Course Material Services when appropriate
Verifying sponsored student requests
Inputting sponsored students into the Bookware system
Verifying invoices and sending them to the Manager of Course Material Services for approval
Running reports and providing analysis when required




Following up with vendors for outstanding payments
Communicating procedural information to students and staff in a skilled manner including, but not limited to, how to order textbooks online, general bookstore information including hours of operation and pick-up locations, and explaining internal Order Process procedures
Assisting on the floor as required for break coverage, peak periods, and special events
Processing sales through the Point of Sale (POS) system and Grand River Transit (GRT) bus passes
Providing high-quality customer service in an energetic, courteous manner
Troubleshooting questions and concerns from the Conestoga community
Answering face-to-face questions and concerns
Qualifications A one-year post secondary certificate in Business, Arts, Client and Customer Relations, Social Sciences or a related field is required
Minimum one year of experience in a customer service, retail, administrative, or client support role, with demonstrated ability to respond to inquiries, resolve issues, and provide solution-focused service
Previous experience in a busy retail and/or customer service environment is an asset
Excellent communication skills and the ability to understand customer needs
Excellent customer service and relationship-building skills
Proficient in active and holistic problem solving to consider all pieces of information and efficiently determine a resolution
Ability to learn new technology and utilize it to support students and customers through purchasing, returns, and exchanges
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

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📌 Part-Time Bookstore Customer Success Support (Ontario)
🏢 Conestoga College
📍 Ontario