Canada's National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor – Front Desk.

Shift: Monday–Friday, 4:00 p.m. – 11:00 p.m.

What You'll Do

Support Student Wellbeing: Foster a compassionate, respectful, and safe environment by providing guidance, emotional support, and appropriate professional boundaries.

Ensure Student Safety: Supervise students throughout Residence and during activities while promoting their wellbeing and adherence to Residence expectations.

Support Daily Living: Chaperone students to classes, meals, appointments, activities, and events as required.

Administer Student Care : Dispense medications in accordance with NBS policies and maintain accurate documentation and student records.

Coordinate Front Desk Operations: Welcome students, families, staff, and visitors, respond to inquiries, manage incoming calls, emails, deliveries, and general correspondence, and maintain a professional reception area.

Coordinate Student Information: Maintain attendance records, communicate student absences and appointments, and liaise with parents, faculty, and other departments to support student needs.

Support Residence Administration : Assist with student account funds, scheduling, appointments, and other administrative responsibilities that support Residence operations.

Respond to Emergencies : Respond promptly and professionally to emergencies, illnesses, accidents, or behavioural concerns while completing required documentation.

Collaborate with the Residence Team: Work closely with Residence leadership and colleagues to support students and contribute to a positive, inclusive community.

Maintain Professional Standards: Exercise sound judgement, discretion, diplomacy, and confidentiality in all interactions.

What You Bring

First and foremost, we value compassion, professionalism, and a genuine passion for supporting youth.

Diploma or degree in Child and Youth Care, Social Work, Child Studies, Psychology, Sociology,



or a related field

Two or more years of experience working with children and youth in a residential, educational, or recreational setting

Administrative or reception experience is considered an asset

Strong interpersonal, communication, and relationship-building skills

Excellent organizational skills and attention to detail

Ability to prioritize multiple responsibilities in a rapid-paced environment

Sound judgement, problem-solving, and conflict resolution skills

High level of professionalism, discretion, and confidentiality

Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace

Ability to accompany students using public transportation when required

Salary
Salary: 32,000 annually

Benefits

Total Rewards: Health & Wellness Benefits: Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program Employer-matched Defined Contribution Pension Plan Paid vacation time in accordance with the School calendar Commitment to work-life balance Professional development opportunities Discounted rates for NBS Adult Ballet Classes Employee discount at The Shoe Room, our dance retail store Subsidized lunch, beverages, and snacks at our onsite café Collaborative and inclusive work environment with opportunities to participate in employee engagement initiatives

Other Important Information
Our Commitment to Equity & Accessibility: NBS is committed to addressing systemic inequities in every facet of our organization, including programs, policies, and practices.

We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.

If you require accommodation at any stage of the recruitment process, please inform us.

Successful candidates must supply Canada's National Ballet School with a Vulnerable Sector Check in accordance with the School's Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.

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