Join ABB as a Customer Service Supervisor and lead a proactive team in Saint-Jean-sur-Richelieu, Quebec. This hybrid position emphasizes creating value through effective team management and customer resolution.

In this pivotal role, you will mentor and manage a team dedicated to achieving department KPIs and addressing customer needs. Your leadership will ensure proper resource allocation and foster strong relationships with key clients. Collaborate with other departments to streamline processes and improve service efficiency.

Key Responsibilities:
• Ensure daily completion of EDI corrections and backorder management
• Drive team motivation towards achieving established KPIs
• Evaluate team performance against defined metrics




• Develop and maintain relationships with significant customer accounts
• Ensure effective escalation of customer issues

Requirements:
• Bachelor's degree or relevant diploma in Business Administration
• At least five years of experience in a B2B workplace
• Bilingual proficiency in French and English
• Strong analytical skills and attention to detail
• Familiarity with Salesforce and SAP is an asset

Utilize your customer service and leadership skills to enhance operational success at ABB.
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📌 Customer Service Leadership Role at ABB (Quebec City)
🏢 ABB
📍 Quebec City