Turn your passion for training into a province-wide impact!

Join the Ministry of Health as an Emergency Medical Services (EMS) Communication Training Coordinator and help shape how emergency calls are handled across Ontario. You'll lead the development of training programs that support Ambulance Communication Officers (ACOs) in delivering quick, effective, and life‑saving responses.

About the job

In this role, you will:

- Advise trainers and stakeholders on communication training standards and best practices
- Research and assess training needs based on public safety priorities
- Update training programs to reflect changes in legislation, technology, and service standards
- Develop curriculum, materials, and train-the-trainer resources
- Implement evaluation tools to measure training quality and impact

What you bring to the team

Technical knowledge and experience

You have:

- knowledge of Ontario's Emergency Health Services programs, policies, and legislation
- expertise in adult education and instructional design
- experience developing training aligned with organizational goals
- understanding of quality assurance and continuous improvement
- budgeting and resource planning skills

Communication and relationship building skills

You're great at:

- communicating clearly, whether writing briefing notes or delivering presentations
- building strong relationships with internal teams, subject matter experts, and external partners
- collaborating and consulting to develop effective training solutions
- influencing decisions and sharing insights that improve training outcomes

Analytical and problem-solving skills

You can:

- conduct research and analyze data to inform training strategies
- identify training needs and recommend effective learning approachesdevelop evaluation tools to measure program success
- prepare clear, concise briefing materials for senior leadership

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications,



please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti‑racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti‑Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- tailored work arrangements, including opportunities like flex hours, self‑funded leave and more

Our comprehensive compensation and benefits package includes:

- a defined‑benefit lifetime pension plan (guaranteed, ongoing inflation‑protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services

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📌 EMS Communication Training Coordinator (Toronto)
🏢 Fonction publique de l'Ontario
📍 Toronto