RQ09154 - Solutions Designer - CRM - SeniorAbout the job RQ09154 - Solutions Designer - CRM - SeniorDescription:ResponsibilitiesUndertakes the design of hosting technology solutions based on the clients service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables. General Skills Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I⁢ information mandates, client information technology strategic plans, workplace and standards Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.Experience planning, migrating, implementing and sustaining large complex system development projects Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements. Basic knowledge of project management methodology (e.G. PMBOK), analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions.Experience designing and developing large, complex, CRM applications Experience with systems evaluation to assess conditions,



technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement. Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills A team player with a track record for meeting deadlinesSkillsExperience and Skill Set RequirementsTechnical Solution and Development Skills - 40 %At least 7+ years of experience designing solutions with Oracle Siebel CRMAt least 7+ years of experience designing solutions with Adobe AEM technologiesExperience with developing business design document, functional & non- functional requirementsExperience with developing high level application flows to support the business requirements.Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutionsExperience with solutions and designs with user experience and accessibility (WCAG/AODA)Experience conducting user research and usability testingExperience developing user personas and user journey mapsExperience analyzing user feedback and designing solutions to address user issues and pain pointsExperience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XDExperience researching and applying industry best practicesDemonstrated experience in developing use cases (business/system),



identifying and documenting business rulesDemonstrated experience with the creation and analytical process of business requirement documentsDemonstrated experience in identifying risk and providing solutionsDemonstrated experience with creating quality assurance plan and writing test cases7+ years of experience in Siebel Solution implementation7+ years of experience in Adobe AEM Solution implementationDemonstrated experience with change management methodologiesDemonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)Demonstrated experience in creating and updating business architecture artefactsDemonstrated experience with rational unified process (RUP)Experience in developing application view visibility and CRUD (create, read, update, delete) matrixExperience with developing application screen mock-ups and screen flows; translate screen designand workflows into Wireframes and or prototypeSoft Skills - 20%Strong communication skills; both written and verbalAbility to develop and present new ideas and conceptualize new approaches and solutionsExcellent interpersonal relations and demonstrated ability to work with others effectively in teamsDemonstrated ability to work with functional and technical teamsDemonstrated ability to participate in a large team and work closely with other individual team membersProven analytical skills and systematic problem solvingStrong ability to work under pressure, work with aggressive timelines, and be adaptive to changeDemonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical teamPublic Sector Experience - 5%Experience with Public Sector Transfer Payment (Grant) Model would be an asset.Experience with ensuring that corporate QA standards are followed and maintained would be an asset.Must Haves:At least 7+ years of experience designing solutions with Oracle Siebel CRMAt least 7+ years of experience designing solutions with Adobe AEM technologiesExperience with developing business design document, functional & non- functional requirementsExperience with developing high level application flows to support the business requirements.Nice to have:Experience with Public Sector Transfer Payment (Grant) Model would be an asset.Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

📌 Rq09154 - Solutions Designer - Crm - Senior (Toronto)
🏢 Rubicon Path
📍 Toronto