Take on a strategic leadership role as a Senior Manager in Client Experience & Commercial Support at National Bank, focusing on elevating client experiences across Western Canada. Drive operational excellence through effective team performance and innovative support models.In this pivotal position within the Client Experience and Commercial Client Support team, you will lead a dedicated group of Account Representatives. Your aim will be to transform the support model to meet the evolving needs of Commercial Banking clients while ensuring exceptional service quality across Alberta and the Prairies.



Engage closely with regional leaders and frontline teams to foster collaboration and streamline processes.Key Responsibilities:Lead and develop the Account Representatives teamEvolve capabilities and roles for client-focused supportCoach frontline leaders in talent developmentDrive operational efficiency and service qualityEnhance the overall client and banking partner experienceRequirements:Bachelor's degree or equivalent experience in bankingSignificant team leadership experienceStrong understanding of Commercial BankingProven performance management skillsExcellent communication and influence abilitiesEmbrace a leadership prospect that emphasizes client focus, operational success, and team collaboration at National Bank.

📌 Strategic Senior Manager Client Experience (Edmonton)
🏢 National Bank of Canada
📍 Edmonton