Role: L3 Support Pega Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid 4 Days/Week Job Description We are seeking a Full Time L3 Support Pega professional with robust Pega Platform, Java/Spring Boot, production support, and observability experience to manage complex L3 incidents and drive issues through resolution Key Responsibilities Own end-to-end L3 incident resolution through Service

Now, including RCA and SLA closure Perform technical analysis across Pega, Spring Boot, integrations, APIs, and database layers Use Splunk for log analysis, correlation, and incident triage Use Dynatrace/Data

Dog for performance analysis, monitoring, and dependency mapping Monitor batch jobs, schedulers, queue processors, listeners,



and application health Raise and manage defects through JIRA/JTFM with detailed RCA documentation Map production incidents to backlog items and drive fixes to closure Participate in daily defect triage and production support calls Execute and validate standard, emergency, and release-related changes Collaborate with L2, Development, Infrastructure, and vendor teams Maintain runbooks, knowledge-transfer artifacts, and audit documentation Identify monitoring gaps, alert tuning, and automation opportunities Mandatory Skills Strong Pega Platform experience with CSA/PCSA or equivalent Hands-on Pega tracing, clipboard, rules debugging, job schedulers, and queues Strong Java and Spring Boot troubleshooting experience Experience with APIs and microservices Hands-on Splunk and Dynatrace experience Strong L3 production support experience Service

Now Incident, Problem, and Change Management experience JIRA/JTFM defect management experience Strong RCA and MTTR management experience

📌 Support Pega (Toronto)
🏢 AceStack
📍 Toronto