Elevate your career with Tilray Brands as a Remote Bilingual Patient Care Representative. This full-time role focuses on assisting patients in English and French while managing medical cannabis inquiries.

In this pivotal position at Tilray, you will report to the Patient Care Supervisor and be the primary contact for our English and French-speaking patients. Your responsibilities include maintaining patient records, effective communication across various departments, and adapting to changes in regulations. This role offers an chance to engage in a rapidly expanding industry that prioritizes wellness and connection.

Key Responsibilities:
• Manage patient needs via phone, email, and chat
• Maintain strict record-keeping standards for patient interactions




• Communicate effectively with internal teams to support patient care
• Engage in training to adapt to regulatory changes
• Utilize inbound/outbound calls to generate revenue

Requirements:
• Fluency in English and French (written and spoken)
• Strong problem-solving and interpersonal skills
• Familiarity with the Cannabis Act and Regulations
• Proficient in Microsoft Office applications
• Typing speed of 50-80 words per minute

Become part of Tilray's mission to inspire joy and wellness through patient care.
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📌 Bilingual Patient Care Representative Remote (Quebec City)
🏢 High Park Holdings
📍 Quebec City