Steer IT change initiatives as the Change Management Lead at Canadian Tire, based in Toronto or Calgary. Collaborate with key stakeholders to ensure smooth change implementations with minimal risk.

The ideal candidate will have a minimum of three years' experience in IT Change Management, skilled in facilitating CAB meetings and assessing risks within an ITSM framework. This hybrid role emphasizes governance, compliance, and continuous improvement, making it essential for candidates to possess strong analytical and problem-solving capabilities.

Key Responsibilities:
• Administer the end-to-end Change Management process
• Evaluate and approve change requests per organizational policies
• Document all required implementation and testing plans




• Investigate change incidents and support lessons learned
• Drive continual service improvement initiatives

Requirements:
• 3+ years in IT Change Management or similar
• Proficient in ITIL best practices and Change Enablement
• Experience with ServiceNow and governance environments
• Solid communication skills with technical teams
• ITIL v4 Foundation certification is a plus

Lead change management initiatives and elevate operational excellence at Canadian Tire.
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📌 Change Management Lead at Canadian Tire (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario