Advance your career as a Case Management Coach with Sun Life, helping an engaged claims team improve performance in a hybrid work setting. Make a significant impact on client service.

In this role, you will coach case managers in optimizing claim processes to enhance your team's efficiency and productivity. Your focus on client-centered care will guide the team's case management strategies while improving service delivery. Collaboration with leadership will be essential for achieving office targets.

Key Responsibilities:
• Lead coaching sessions for disability claims team
• Enhance skills on effective claims management approaches
• Ensure adherence to client service standards
• Contribute to energetic improvement in office workflows
• Analyze and report on emerging trends

Requirements:
• At least 3 years in Long/Short Term Disability Claims
• Comprehensive understanding of insurance policies
• Strong case management and analytical skills
• Effective communicator with advanced listening skills
• Proficient in delivering constructive feedback

Empower your team and enhance client satisfaction through effective coaching at Sun Life.
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📌 Sun Life Case Management Coach (Alberta)
🏢 Sun Life
📍 Alberta