Deskside Admin / EUC Support Admin Calgary, AB Location: Calgary, AB Work Mode: Onsite Employment Type: Full-Time, Permanent (FTE) Experience: Relevant hands-on EUC/Deskside Support experience Role Overview; We are seeking a Deskside Admin / EUC Support Admin to provide onsite and remote L1/L2 end-user support across Windows endpoints, Microsoft 365, peripherals, identity, endpoint management, and ITSM processes.

The role requires robust troubleshooting, customer service, documentation, and endpoint administration skills.

Mandatory MUST-HAVE Skills Windows Desktop/Laptop & End-User Support Hands-on L1/L2 troubleshooting of Windows OS, applications, hardware, peripherals, VPN, printing, LAN/Wi-Fi, and mobile devices.

Microsoft Endpoint Technologies Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, Intune and/or Configuration Manager .

Endpoint Provisioning & Management Experience with Windows imaging, configuration, deployment, replacement, patching, security controls, and endpoint lifecycle management. ITSM / Service

Now & ITIL Processes Experience managing incidents, service requests, problems, changes, assets, ticket prioritization, documentation, and SLA-driven support.

Troubleshooting & Customer Service Strong analytical, communication, documentation, prioritization, and user-facing support skills with the ability to manage multiple requests independently.

Key Responsibilities Provide onsite and remote L1/L2 technical support to end users.

Build, image, configure, deploy, replace, and decommission Windows endpoints.

Install, upgrade, and troubleshoot Microsoft 365, Outlook, Teams,



One

Drive, browsers, and business applications .

Perform authorized Active Directory and Entra ID tasks including password resets, account unlocks, and device domain joins.

Manage incidents and service requests through Service

Now or an ITSM platform .

Maintain hardware/software inventory, asset tagging, stock records, and disposal documentation.

Support joiner, mover, and leaver activities.

Troubleshoot VPN, network connectivity, printing, user profiles, hardware, and application issues.

Ensure endpoint patching, antivirus, encryption, firmware, and security configurations are maintained.

Escalate complex issues to network, infrastructure, security, application, and vendor teams.

Create and maintain SOPs, troubleshooting guides, knowledge articles, and known-error documentation .

Support office moves, meeting-room technology, desk setups, hardware refreshes, and pilot deployments.

Nice-to-Have Skills ITIL certification and practical ITIL-aligned support experience.

CompTIA A+ or Microsoft certification .

Experience supporting meeting-room/AV technologies and office moves.

Strong knowledge of remote-support and endpoint-management tools .

Relevant IT diploma/degree or equivalent practical experience.

Candidate Profile Strong customer-service mindset and professional communication.

Ability to work independently and collaboratively in a fast-paced environment.

Comfortable handling multiple priorities and supporting users outside standard hours when required.

Strong documentation and problem-solving capabilities.

📌 Deskside Admin / EUC Support Admin/|| Calgary, AB (Onsite) || Fulltime FTE
🏢 AceStack
📍 Calgary