At Brentwood Bay Resort, unforgettable guest experiences begin with an exceptional team. Our spa is a place of calm, care, and connection where every detail matters and every guest is welcomed with warmth and professionalism.

Our wellness offering blends spa, sauna, and ritual-based thermal bathing into a social, sensory, and intentionally active experience.It’snot just about relaxation, it’sabout how guests feel from the moment they arrive to the moment they leave.

Why this role matters

As a Spa Experience Host, you support both the guest journey and spa operations throughout the day. You ensure a seamless, organized, and welcoming environment while helpingmaintainthe elevated standards of our spa experience.

This is a dynamic, guest-facing role that blends hospitality, coordination, and hands-on support.

Whatyou'lldo

- Welcome and check in spa and sauna guests
- Manage bookings, phone/email inquiries, and appointment changes
- Process payments and guest documentation accurately
- Support sauna and cold plunge experiences; educate guests on safe use
- Monitor guest flow, wellbeing, and overall experience
- Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas
- Reset treatment rooms; manage linens, laundry, and supplies
- Recommend services, retail products, and memberships
- Communicate with spa team to ensure smooth daily operations

Whatyou'llbring

- A fun,



energetic, and resilient personality
- Fluent English with clear, confident communication skills
- Strong attention to detail and comfort enforcing safety guidelines
- Ability to perform physically active work, including standing, walking, lifting, bending, and frequent cleaning
- Previoussauna, cold plunge, spa attendant, or wellness hospitality experience (strongly preferred)
- First Aid certification (or willingness to obtain)
- Confidence working in wet environments and high-traffic guest areas
- A reliable, accountable, and team-oriented approach

Schedule

- Shifts are typically scheduled from 8:00 am–4:00 pm or 1:30 pm–9:30 pm
- Availability required Monday through Sunday on a rotating schedule

What’sin it for you

- Competitive wage between $21–$23/hour + gratuities
- Extended health and dental benefits after three months(for eligible employees)
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Career development opportunities and leadership growth in a supportive team
- Employeeperks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family

Brentwood Bay Resort is an equal prospect employer. We thank all applicants; only those selected will be contacted.

#J-18808-Ljbffr

📌 Spa Experience Host (Victoria)
🏢 Push Operations
📍 Victoria