Shape the future of member relations at Northern Credit Union as Vice President, focusing on creative member engagement and service strategies. Lead a multi-channel approach to enhance the member journey.The Vice President, Member Experience will provide strategic leadership at Northern Credit Union. Your role will involve integrating diverse service channels to create seamless member experiences and drive engagement initiatives. With a solid background in financial services and a focus on technology,



you will help the organization achieve its growth objectives while fostering a culture of accountability and collaboration.Key Responsibilities:Develop member-centric strategies for acquisition and retentionFoster innovation in service delivery across channelsUtilize member insights for data-driven decisionsLead high-performing teams toward transformation goalsManage risk and compliance standards diligentlyRequirements:Bachelor's degree in a relevant field, Master's preferredMinimum 10 years of financial services leadershipAt least 5 years managing member experience strategiesProven ability to lead geographically dispersed teamsStrong skills in communication and relationship managementPlay a pivotal role in redefining how Northern Credit Union engages with its members and delivers unparalleled service.

📌 Vice President, Innovation In Member Experience (Sault Ste. Marie)
🏢 Northern Credit Union
📍 Sault Ste. Marie