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- Job Category: Finance, Accounting & Purchasing
- Division & Section: Policy, Planning, Finance & Admin, PPF&A; Financial Management
- Work Location: METRO HALL, 55 John St, Toronto
- Job Type & Duration: Full-Time, Temporary, 10 month contract
- Hourly Rate: $38.20 - $41.70 Wage Grade 9
- Shift Information: Monday to Friday, 35 hours per week per week
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 24-Aug-2026 to 08-Sept-2026

Job Description

Major Responsibilities:

To perform varied functions related to collecting of pre-default fines and recovery of outstanding defaulted amounts adhering to relevant legislation such as the Collection Agencies Act as well as City of Toronto operating policies and procedures.

- Initiates pre-collection contact with customers before accounts become delinquent and ensures customers information in database is kept up-to-date.
- Reviews various accounts and reports for accuracy. Requests revisions as necessary.
- Utilizes multi-screens, telephones, written communication to respond to customers, collection agencies, legal team, co-workers and other interested parties.
- Makes calls and collection contacts with customers to keep customers within the City's payment terms.
- Follows up on all accounts, including suspended and delinquent accounts, in order to communicate payment terms and expectations to customers.




- Establishes effective payment arrangements by assessing the debtor's financial viability in connection with legal services staff and follows through on individual payment agreements to ensure compliance.
- Provides information in response to enquiries/complaints made by clients.
- Achieves, maintains and or exceeds collection forecasts to minimize bad debt by working closely with customers, collection agencies and others.
- Maintains logs on all outstanding customer issues.
- Handles and resolves complaints about payment and accounting issues.
- Liaises with Corporate Legal Services and makes recommendations on enforcement action.
- Investigates customer credit rating based on various credit reports.
- Generates collection letters in an attempt to secure account settlement or resolution.
- Work on delinquent accounts in preparation for third party intervention.
- Prepares weekly or monthly reports on delinquent accounts and make recommendations to Manager and senior team members on appropriate enforcement action.
- Analyzes aging and liquidity reports and advises on appropriate account assignment and collection methods.
- Liaises with Collection Agencies and provide recommendations on items eligible for write-off.

Key Qualifications:

Your application must describe your qualifications as they relate to:

- Considerable experience in collections, database management, investigation and account settlement.




- Considerable experience working on and communicating payment terms and generating collection letters.
- Considerable experience with Microsoft Office Suites, (Word, Excel, Access, Power Point).
- Extensive customer service experience dealing with the public, by phone and mail.
- Considerable experience working in a high-volume call/contact centre environment.

You must also have:

- Excellent communication and interpersonal skills with the ability to correspond and interact with staff in other Divisions, Collection Agencies, Councillors, and representatives from external agencies and organizations in a clear, efficient, diplomatic, discrete and skilled manner.
- Good organizational skills, and the ability to work in a high pressure, multitask, high volume team-oriented environment with minimal supervision.
- Familiarity with Collection Agencies Act and City policies and procedures to maximize collections.
- Ability to set up and accurately maintain manual and computerized filing systems.
- Acquired investigative and or tracing techniques coupled with conflict resolution skills.
- Familiarity with government legislation.
- Ability to work flexible and/or varied work hours.
- Ability to work with Third Party Collection Agencies and or Legal Professionals

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

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📌 COLLECTIONS OFFICER (Toronto)
🏢 City of Toronto
📍 Toronto