*Bilingual Customer Care Representative — 100% RemoteJoin to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.*Bilingual Customer Care Representative — 100% Remote3 weeks ago Be among the first 25 applicantsJoin to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.Bilingual Customer Care Representative — RemoteExciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension.What is in it for you: - 12-month contract with the potential for permanent employment. - Full-time position: 37.50 hours per week. - Weekday schedule with occasional overtime may be required. - Rotational shifts between 8:00 AM and 8:00 PM EST.Responsibilities: - Conduct verbal intake of referral information from clients. - Respond to calls and emails from plan sponsors and plan members. - Process current referrals and file closures in the case management system. - Manage incoming mail, faxes, invoices, offsite files, and file copy requests. - Provide administrative support including preparing template letters, updating data, and managing office supply needs. - Assist with basic client reporting and ad hoc projects.What you will need to succeed: - Post-secondary education. - 2+ years of experience in administration, clerical work, or a related field. - Previous experience in a high-paced customer service environment. - Bilingual in English and French to support clients in both languages. - Excellent written and verbal communication skills. - Proficiency with Microsoft Office Suite (Excel, Word, etc.). - Strong customer focus with active listening skills. - Ability to investigate, resolve issues,



and follow through with clients. - High attention to detail and accuracy. - Strong organizational and time-management skills. - Ability to work both independently and collaboratively in a fast-paced environment. - Nice to Have: Familiarity with medical terminology. - Nice to Have: Background in IT support or experience in an information center. - Flexibility required based on business needs. - Occasional overtime may be required.Why Recruit Action?Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# MFCJP Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesInsuranceReferrals increase your chances of interviewing at Recruit Action inc. by 2xSign in to set job alerts for “Customer Care Representative” roles.Customer Experience Associate- Liberty Village, 18.75 hours/weekCustomer Experience Associate - Warden & Bamburgh Branch (22.50 hours/week)Customer Experience Associate - Bayview & Wellington Branch (22.50 hours/week)Customer Experience Associate - Markham Business Banking Centre (30 hours/week) - CONTRACTCustomer Service Specialist (F0H) - Liberty VillageCustomer Experience Associate - Bovaird & Highway 10 Branch, Brampton (15 hours/week)Customer Experience Associate - Weston Road & Rutherford Br, Woodbridge (22.5 hours/week)Customer Experience Associate - Future Opportunities- Toronto WestCustomer Service Representative (Part Time)Customer Service Representative (6-month Contract)Customer Experience Associate - Future Opportunities - Greater Toronto AreaCustomer Experience Associate - Future Opportunities in Mississauga SouthWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

📌 Bilingual Customer Care Representative — 100% Remote (Toronto)
🏢 Recruit Action
📍 Toronto