Provide post-implementation application support, leading optimization and advisory servicesOwn client outcomes, lead health checks and roadmap discussionsTranslate platform capabilities into business use casesIdentify and design repeatable service offerings and improvementsCollaborate with internal teams for client valueRequirements7+ years of experience supporting Dynamics 365 Customer Engagement3+ years of senior-level Power BI experienceMicrosoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280Working knowledge of Dataverse, solution management, and Microsoft cloud environmentsProficiency with Microsoft Windows, Microsoft 365, and TeamsCore CompetenciesDemonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI.



Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings.Highest-signal resume keywordsDynamics 365 Customer Engagement SupportPower BI ExpertiseMicrosoft CertificationsDataverse KnowledgeMicrosoft Cloud EnvironmentsATS Optimization KeywordsHard SkillsApplication SupportOptimization ServicesBusiness Use Case DevelopmentService Offering DesignSolution ManagementSoft SkillsClient Outcome OwnershipCollaborationCertifications & QualificationsPower Platform FundamentalsPower Platform Functional Consultant AssociateDynamics 365 Customer Service Functional Consultant AssociateDynamics 365 Customer Experience Analyst AssociateIndustry KeywordsPost-Implementation SupportHealth ChecksRoadmap DiscussionsTools & TechnologiesMicrosoft WindowsMicrosoft 365Microsoft Teams

📌 Senior Consultant – Dynamics 365 Customer Engagement (Toronto)
🏢 Jobtailor
📍 Toronto