The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Duties & Responsibilities

Follow policies, procedures and service systems to meet the goals of the department

Manage timelines for various projects, ensuring they are completed accurately and efficiently

Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints

Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.

Assist in developing or transitioning clinic relationships.

Perform other duties as required

Assisting and supporting CCM in their duties

Education, Training & Qualifications

Minimum 24 months in an Operations Team Member role or service industry





High School Diploma or equivalent

Valid Driver License by be required

Skills & Abilities

Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets

Demonstrated ability to identify key issues and propose practical solutions.

Demonstrated ability to plan, prioritize and execute activities and projects.

Effective problem-solving and time management skills

Effectively communicate, written and verbal

High level of integrity and worth ethic

Robust attention to detail

Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion

Regular lifting/moving 100+ lbs

Regularly be exposed to elevated noise levels.

Regularly be exposed to elevated heat levels.

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📌 Operations Lead (Ontario)
🏢 Gateway Services
📍 Ontario