Join Pursuit as a Guest Experience Supervisor, where you'll enhance visitor interactions at the iconic Banff Gondola. Your leadership and coaching will be essential to delivering top-tier service.

This supervisory position focuses on creating memorable experiences through efficient guest service management. You will be responsible for training team members, resolving guest issues with empathy, and coordinating successful day-to-day operations. Engagement in ongoing improvement initiatives will be key to this role.

Key Responsibilities:
• Coach and support frontline guest service teams
• Oversee daily guest experience operations
• Act as a skilled escalation point for guest concerns
• Ensure cleanliness and safety across guest areas
• Manage financial performance and labor costs

Requirements:
• Demonstrated leadership and coaching skills
• Strong guest focus with effective communication
• Problem-solving skills in high-stress situations
• Experience handling cash and transactions
• Knowledge of Banff products and services

Elevate guest satisfaction and operational success with your leadership at Pursuit's Banff Gondola.
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📌 Pursuit Guest Services Supervisor Role (Alberta)
🏢 Pursuit
📍 Alberta