Join Serco Canada as a Customer Service Agent, providing standout support in the Ontario Driver Examination services. Focus on customer interactions, eligibility assessments, and service delivery.

This role requires excellent customer service skills and a valid Ontario Class G driver’s licence. As a Customer Service Agent, you will assist applicants by evaluating eligibility, conducting testing, and ensuring compliance with regulations. Your solid judgement, interpersonal communication, and administrative capabilities will be essential in delivering top-tier service.

Key Responsibilities:
• Evaluate applicant eligibility for various licence classes
• Assist with vision testing and knowledge assessments




• Schedule and dispatch road tests effectively
• Collect required fees for transactions
• Investigate and correct driver record discrepancies

Requirements:
• Completion of Customer Service Agent training program
• Two years of customer service experience required
• Valid Ontario Class G driver’s licence needed
• Intermediate computer skills necessary
• Knowledge of the Highway Traffic Act essential

Leverage your skills in customer service and compliance to excel at Serco Canada.
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📌 Customer Service Agent at Serco Canada (Ontario)
🏢 Serco
📍 Ontario