Assistant Terminal Manager – Saint John

Location: Saint John, New Brunswick
Reports To: Terminal Manager – Saint John

Join Our Team

Bay Ferries Limited isseeking a highly motivated and organized Assistant Terminal Manager tosupport terminal operations in Saint John, New Brunswick.

This leadership role is ideal for an experienced operationsprofessional who thrives in a fast-paced environment and is passionate aboutsafety, customer service, team leadership, and operational excellence. Thesuccessful candidate will assist in overseeing daily terminal operations whileensuring protected, efficient, and high-quality service delivery for passengers,commercial traffic, and stakeholders.

Key Responsibilities

Safety & Compliance

- Promote and maintain astrong safety culture across all terminal operations.
- Support implementationand continuous improvement of the Terminal Safety Management System.
- Ensure compliance withsafety, security, environmental, and regulatory requirements.
- Demonstrate a commitment to maintaining a just-cause safety culture.

Operational Management

- Assist in managing dailyterminal operations to ensure efficient and safe vessel loading andunloading.
- Support trafficmanagement involving commercial vehicles, passenger vehicles, RVs, andreservations.
- Monitor passengermanifests and loading procedures.
- Assist with shipping andreceiving activities.

Financial & Administrative Oversight

- Support management ofterminal budgets and operating expenses.
- Assist with revenueprotection, cash handling, and accounting controls.
- Monitor operationalperformance and identify improvement opportunities.

Staff Leadership

- Assist with recruitment,onboarding,



and employee training.
- Coordinate employeescheduling, shift rotations, overtime, vacations, and call-ins.
- Support performancemanagement and employee development.
- Assist with labourrelations and grievance handling involving unionized and non-unionizedstaff.

Customer Experience & Contractor Management

- Analyze customerfeedback and identify service improvements.
- Help manage contractorrelationships and service standards.
- Ensure contractorsmaintain high standards of customer service and cleanliness.

Regulatory & Environmental Oversight

- Liaise with regulatoryagencies as required.
- Assist in environmentalcompliance, including waste management and potable water sampling.

Qualifications

- Strong leadership,communication, and problem-solving skills.
- Experience inoperations, terminal, logistics, transportation, or facility management.
- Ability to managemultiple priorities in a energetic environment.
- Knowledge of operationalsafety procedures and regulatory compliance.
- Ability to read andinterpret accounting and financial reports.
- Strong decision-makingskills and ability to work independently.

Working Conditions

- Combination of officeand field work.
- Regular visits toterminals, docks, vessels, and customer locations.
- Flexible schedulerequired, including evenings, weekends, and occasional overnight travel.

What We’re Looking For

We are seeking a dependable and proactive leader who:

- Leads by example
- Prioritizes safety
- Works well underpressure
- Delivers excellentcustomer service
- Builds strong workingrelationships with employees and stakeholders

Deadline for Applications: September 9, 2026

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📌 Assistant Terminal Manager – Saint John
🏢 Bay Ferries
📍 Saint John