Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s advanced security technologies.As a Technical Support Expert, you will assist customers with products like FortiMail and FortiSandbox, addressing troubleshooting needs and configuration analysis. You will play a supportive role that enhances both your knowledge of network security and client satisfaction. This position allows for personal growth while working within a dynamic team at Fortinet.Key Responsibilities:
- Offer technical support via phone and online platforms
- Analyze packet traces and recommend corrective actions
- Educate clients on product usage and network knowledge gaps




- Consult technical documentation for problem resolution
- Ensure effective case management until closureRequirements:
- 1-2 years in technical support or system administration
- Educational background in Computer Science or similar
- Proficient in multiple operating systems: Windows, OSX, Linux
- Robust troubleshooting abilities and communication skills
- Good understanding of networking protocols and technologyApproach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.#J-18808-Ljbffr

📌 Technical Support Expert Fortinet (Ottawa)
🏢 Zoomcar
📍 Ottawa