Become a voice for Lyft's community as a Social Support Associate based remotely in Toronto. Provide real-time assistance across social media and enhance customer trust every day.

Lyft is seeking a dedicated Social Support Associate to elevate its support experience across social channels. This remote position requires a clear communicator skilled in resolving issues with empathy and precision. The ideal candidate will foster trust, support passengers and drivers effectively, and work well with cross-functional teams to maintain a unified brand voice.

Key Responsibilities: • Triage community issues and own resolutions • Be Lyft's social support voice across digital platforms • Proactively resolve issues and build customer trust • Create positive experiences for Lyft's community • Collaborate with Product and Marketing teams

Requirements: • 1+ years in customer service or sales • 1+ years in social media or communications • Exceptional written communication skills • Solid emotional intelligence and independence • Ability to manage time effectively under ambiguity

Leverage your customer service expertise in a role that prioritizes empathy and clear communication at Lyft. #J-18808-Ljbffr

📌 Lyft Social Support Associate Remote (Winnipeg)
🏢 Socotra
📍 Winnipeg