Network Support Technician
Location: Sault Ste Marie, Ontario

Job Function: Information Technology

We are seeking a talented Network Support Technician to join our Information Technology team. This position will assist in further developing our IT infrastructure by developing & leading progressive hardware and software implementations.

Job Tasks and Responsibilities

Maintain, troubleshoot and administer the use of local network operations and remote locations.

Setup, configure and install recent workstations, servers, and other equipment (i.e. barcode scanners, receipt printers, etc.)

Provide technical support and training to end-users

Evaluate and manage software updates and licensing on computer workstations and servers.

Enforce and implement data, software and hardware security policies and procedures

Perform and verify data backups and disaster recovery operations

Schedule, manage, and recommend software and hardware improvements and upgrades

Document and maintain accurate representations of the network environment and infrastructure

Ensuring the smooth running of all IT systems, including Servers, Anti-Virus/Spyware Protection, Data Security/Backups, and Email (99.7% average uptime over 5 years)

Handle annual capital budget / operating requirements and ensure cost effectiveness

Plan, organize, evaluate, and rollout Infrastructure upgrades and changes

Manage / Support IT Helpdesk

Support and maintain corporate Active Directory and related technologies including group policy





Troubleshoot hardware and software issues related to IT

Create and Manage SOPs (Standard Operating Procedure) documents related to all use of company Hardware/Software

Oversee the IT set-up of new hires and equipment return for employee departures

Plan, organize and execute infrastructure upgrades and changes

Administer SQL management studio (backups, queries etc)

Education and Experience

A diploma or degree in a related technical discipline or the equivalent combination of education, technical certifications or work experience

5+ years of directly related experience working with computer and network systems

Technical certifications in IT Networking (CCNA, CCENT etc.) considered an asset

Technologies Experience with the following would be an asset:

Windows 10/11 Pro

Windows 2019 Servers (Application Servers, Web Servers, Database Servers)

SQL Management Studio

Microsoft 365

Active Directory

ERP (Epicor BisTrack)

What Soo Mill has to offer:

Competitive Wages

Company Pension & Advantages

Employee Assistance Program (EAP)

Laptop and Cellphone provided

Employee Pricing/Staff Discount

The closing date for this position is August 31, 2026

Employment is contingent upon a satisfactory response from a criminal record search.

Soo Mill can provide disability related accommodations during the recruitment process. Please advise if you require accommodations when contacted for an interview.

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📌 Network Support Technician (Ontario)
🏢 SOO MILL & LUMBER COMPANY
📍 Ontario