Support government service requests as an Intermediate Customer Service Specialist in our telecommunications company. Utilize CRM tools to manage billing, inventory, and customer inquiries in a remote setting.

This role requires 5+ years of customer service experience and proficiency in CRM tools. You will handle government service desk tickets, billing tasks, and inventory updates within the Telecom's Radio Division. Additionally, this position offers a hybrid work model with one day onsite in Mississauga each week.

Key Responsibilities:
• Respond promptly to government client requests
• Manage service desk tickets effectively
• Utilize CRM for processing requests
• Complete invoicing and billing activities
• Update and maintain inventory records

Requirements:
• 3+ years in customer service roles
• Experience with CRM tools and billing
• College or university education
• Flexibility for different work shifts
• SAP knowledge is an asset

Bring your customer service expertise and CRM proficiency to support public safety initiatives in our telecommunications team.
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📌 Customer Service Specialist for Telecom (Ontario)
🏢 S.i. Systems
📍 Ontario