Join MSALABS in Langley, Canada, as a Customer Success Coordinator, focusing on ensuring client satisfaction and seamless project delivery. Lead communication efforts and manage project updates effectively.

As a Customer Success Coordinator, you will be the connective tissue between our clients and services at MSALABS, a key player in geochemical laboratory solutions. This role emphasizes coordinating with clients, tracking statuses, and ensuring feedback is captured and utilized for ongoing improvement across teams.

Key Responsibilities:
• Serve as daily contact for clients and queries
• Ensure timely client responses and follow-through
• Coordinate milestone updates and communication cadence




• Record and address client feedback and concerns
• Organize project status meetings and reports

Requirements:
• 2–4 years in customer service or project management
• Bachelor’s or diploma in science or relevant field
• Excellent communication in English; French is a plus
• Understanding of laboratory concepts is preferred
• Proficiency with CRM and tracking tools

Drive client success and foster lasting relationships at MSALABS in Langley, ensuring top-tier communication and service delivery.
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📌 Customer Success Coordinator Role at MSALABS (British Columbia)
🏢 MSALABS
📍 British Columbia