Lead a team committed to client satisfaction as the National Manager, Client Relationship Centre at Sun Life. Develop strategies to enhance service delivery for GRS clients across Canada.

This managerial position requires a seasoned professional with extensive knowledge in the financial services sector, focusing on group retirement services. You will work with a dedicated team to ensure a consistent, high-quality service experience. Your role includes overseeing service strategy implementation and fostering a strong team environment in major cities like Montreal, Toronto, Waterloo, Calgary, and Vancouver.

Key Responsibilities:
• Oversee client relationship representatives and their service delivery
• Set and track annual quality and performance objectives




• Ensure service delivery aligns with best practices
• Promote exceptional client experiences and continuous adaptability
• Monitor team performance metrics for accurate service execution

Requirements:
• University degree or equivalent experience in finance/business
• Minimum 8-10 years in financial services
• Robust understanding of industry compliance standards
• Excellent management and coaching abilities
• Bilingualism (French & English) required in Quebec

Drive excellence in client support delivery while leading Sun Life’s passionate team towards mutual success.
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📌 Client Relationship Centre National Manager (Ontario)
🏢 Sun Life
📍 Ontario