Shape the future of member interactions as a Member Experience Strategist at Canada Life. This full time role emphasizes a high-quality experience through strategic oversight and analytical assessments.

In this position, you will be at the forefront of enhancing member satisfaction by mapping out the member journey and implementing continuous improvements. Collaborate with various teams to drive alignment with company objectives and resolve service gaps effectively. Your analytical skills will be essential in interpreting feedback and translating findings into actionable strategies.

Key Responsibilities:
• Align member experiences with broader business goals
• Create and update member journey maps accurately




• Identify opportunities for enhancement in member experience
• Support strategic planning through stakeholder engagement
• Promote Member Experience as a pivotal partner

Requirements:
• Over 3 years in relevant customer experience fields
• Required Reliability Status Security Clearance
• Excellent communication and engagement skills
• Proven ability to influence through storytelling
• Comprehensive knowledge of customer journey frameworks

Leverage your skills to foster innovative member experiences at Canada Life.
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📌 Canada Life Member Experience Strategist (Ontario)
🏢 Canada Life
📍 Ontario