Join a leading mining client as a Tier 2 Desktop Support Technician in Vancouver. This role offers hands-on experience with Windows, Microsoft 365, Mac OS, and ServiceNow while supporting in-person and remote users.
The Desktop Support Technician position requires over ten years of experience in providing Tier 2 support. You will deliver desktop support for hardware, software, mobile devices, and enterprise applications in a multi-platform setting. Collaborating with Service Desk and other IT teams, you will tackle technical challenges in a corporate setting.
Key Responsibilities:
• Provide Tier 2 support for computers and mobile devices
• Troubleshoot issues in collaboration with vendor support




• Manage multi-platform environments and enterprise applications
• Respond to support requests through multiple channels
• Document incidents and create Knowledge Base articles
Requirements:
• 10+ years of Tier 2 support expertise
• Proficient in Windows, Microsoft 365, and Mac OS
• Experience using ServiceNow or ticketing systems
• Strong understanding of hardware and networking
• Ability to support ActiveSync environments
Elevate your career with extensive technical support skills in a dynamic mining environment.
#J-18808-Ljbffr

📌 Tier 2 Desktop Support Technician Vancouver
🏢 S.i. Systems
📍 Vancouver