Drive operational success as the Global Claims Operations Manager with Berkshire Hathaway Specialty Insurance in Toronto. Take charge of our Claims production support and enhance system reliability globally.This executive role at BHSI requires a candidate skilled in leading production support initiatives, particularly with our Duck Creek Claims platform. In this dynamic workplace, you will be responsible for managing a high-performing team, ensuring system uptime,



and facilitating cross-department collaboration to support Claims operations in multiple regions.Key Responsibilities:Oversee global Production Services team performanceManage high-severity incidents with clarity and authorityCollaborate with business leaders to diagnose and resolve issuesIdentify risks and develop solutions for system resilienceDrive structured post-incident reviews and corrective actionsRequirements:8-12+ years in a relevant role, with leadership experienceStrong background in cloud-based systems and supportExpertise in operational monitoring toolsProven ability to manage complex incidents effectivelyExceptional stakeholder engagement and communication skillsBecome a part of a team dedicated to operational excellence and innovation in Claims technology at BHSI.

📌 Bhsi Global Claims Operations Manager (Toronto)
🏢 Berkshire Hathaway Spec Ins
📍 Toronto