Job Description Job Description Position: Bilingual (English & French) API Support Analyst Experience Required: 5+ years Preferred Overall Experience: 810 years Role Overview We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations .

The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills L2/L3 Production Support Experience supporting enterprise applications and integrations.

Strong production incident troubleshooting and resolution skills. API & Integration Support Solid understanding of REST/SOAP APIs . API troubleshooting and request/response analysis.

Authentication and authorization.

Experience with vendor and third-party API integrations.

Bilingual Communication Fluency in English and French .

Ability to communicate effectively with technical teams, business stakeholders, and external vendors.

Top 3 Preferred Skills Experience with API management/testing tools: Postman Swagger Apigee Mule

Soft API Gateway platforms Experience with monitoring and logging tools: Splunk Dynatrace App





Dynamics ELK Banking / Financial Services domain experience.

Experience & Technical Requirements 5+ years of application support experience, including API and integration support.

Hands-on experience with: REST APIs JSON XML OAuth JWT SSL/TLS API security concepts Experience working with external vendors and third-party integrations .

Strong troubleshooting skills for production API and integration issues.

Experience coordinating incident resolution across internal and external teams.

Additional / Keyword Skills Telecom API Management TCS BaNCS REST API Production & Manufacturing / Quality experience Technical Reviewers Siddharth Sharma 392582 Himanshu Tageja 492059 Essential Skills The essential skills are the same as the core requirements above, particularly: L2/L3 production support REST/SOAP API troubleshooting API authentication and security Vendor integrations English & French bilingual communication REST, JSON, XML, OAuth, JWT, SSL/TLS Third-party integration support Experience Level Required: 810 years overall experience Minimum relevant application support experience: 5+ years Requirements 60-70

📌 Bilingual API Support Analyst –/REST/SOAP, API Integrations (Toronto)
🏢 Astra North Infoteck
📍 Toronto