Lead the future of customer insights with Rogers as the Senior Director of Customer Intelligence & AI. Shape strategies maximizing customer experiences through innovative data approaches in a full time role in Toronto.

As a pivotal leader reporting to the SVP, Digital, this role focuses on customer-centric intelligence. Your expertise will connect behavioral, operational, and digital signals to drive actionable insights. You'll lead a multidisciplinary team and establish a robust strategy for Digital Customer 360 Intelligence across Rogers, enhancing customer retention and engagement.

Key Responsibilities:



• Develop and execute the Customer Intelligence strategy and roadmap • Create a unified understanding of customers across various channels • Analyze customer intent and growth opportunities through data • Oversee the development of predictive models and intelligence assets • Collaborate with multiple business units to drive value creation

Requirements: • 10+ years of leadership experience in Customer Intelligence or Analytics • University degree in relevant fields like Business or Data Science • Proven expertise in customer lifecycle management • Strong communication and leadership skills • Ability to manage complexity and drive organizational change

Drive innovative insights and empower Rogers to connect better with customers while fostering a culture of growth and excellence. #J-18808-Ljbffr

📌 Director of Customer Intelligence at Rogers (Winnipeg)
🏢 Rogers communications
📍 Winnipeg