Join IBC Canada as a Technical Support Specialist to provide outstanding service in Burnaby! This hybrid role combines work from home with in-person engagement, helping clients tackle HVAC challenges.

As a Product Support Specialist II at IBC Canada, you will leverage your technical knowledge to assist commercial and residential customers. Your responsibilities will span troubleshooting HVAC systems, from boilers to heat pumps. Hands-on experience dealing with mechanical systems is essential, allowing you to turn customer queries into resolved solutions efficiently.

Key Responsibilities:
• Assist customers with service and installation inquiries
• Troubleshoot technical issues via phone and email
• Handle warranty interpretation and item returns




• Document requests and solutions using CRM
• Draft repair guides and oversee ticket resolution

Requirements:
• Prior experience in technical support and customer service
• Strong CRM and MS Office proficiency
• Mechanically inclined with excellent communication skills
• Capable of managing time effectively on tasks
• Detail-oriented with a focus on accuracy

Utilize your expertise in HVAC to enhance customer satisfaction at IBC Canada as a Technical Support Specialist.
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📌 Hybrid Technical Support Specialist Role (British Columbia)
🏢 Rheem Manufacturing
📍 British Columbia