Enhance library user experiences as a User Engagement Technician at the University of Ottawa. Provide assistance and training to diverse users, ensuring optimal access to resources in a part time role.

In this essential position, you will coordinate front-line library services, delivering vital guidance to students, faculty, and external users. Expect to leverage your customer service expertise and technical knowledge to improve comprehension of library resources. By facilitating workshops and orientation sessions, you'll contribute actively to enhancing the student experience at the library.

Key Responsibilities:
• Coordinate front-line library services and assist users
• Provide technical guidance on computerized catalogs and databases




• Organize orientation sessions on library resources and services
• Manage specialized library equipment like 3D printers
• Troubleshoot issues related to library service quality

Requirements:
• Post-secondary education or equivalent experience
• Minimum 3 years in customer service roles
• One year experience in project coordination
• Bilingual proficiency in French and English
• Demonstrated ability to engage with diverse clientele

Utilize your customer service skills and technical expertise to support the University of Ottawa's library users effectively.
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📌 User Engagement Technician at uOttawa (Quebec City)
🏢 University of Ottawa
📍 Quebec City