General Manager – Poly B Plumbing Guys

Poly B Plumbing Guys has grown quickly. Now we're looking for the person who can help us grow properly. We are a specialized Canadian home‑services company focused exclusively on Poly‑B pipe replacement. What started as a focused service offering has developed into a multi‑market operation serving customers across Alberta and British Columbia, with significant opportunities for continued expansion. We've proven the model. The next stage is about building the organization around it. We're looking for an exceptional General Manager to work directly with ownership and take increasing responsibility for the day‑to‑day performance of the company. This is not a caretaker position. We want a builder. Someone who can take a successful entrepreneurial business, strengthen its management structure, create accountability, improve systems, develop leaders and help turn what we've built into an organization capable of operating at a much larger scale.

THE MISSION

Build a company that runs exceptionally well without the owners having to run everything themselves. That means creating structure without burying the company in bureaucracy. It means holding people accountable without killing initiative. It means understanding the numbers, the customer, the crews and the business well enough to know where things are breaking before they actually break. And it means developing systems that work whether we're completing 50 jobs a month or 500.

WHAT YOU'LL OWN

- Leading, coaching and holding managers and team members accountable.
- Building a strong management structure with clear responsibilities and decision‑making authority.
- Creating measurable KPIs and operating rhythms across departments.
- Improving the entire customer journey from lead to estimate, sale, scheduling, production,



payment and follow‑up.
- Identifying operational bottlenecks and actually fixing them.
- Improving scheduling, labour utilization, capacity planning and job profitability.
- Building standardized procedures and SOPs that can be duplicated across markets.
- Ensuring every location delivers a consistent Poly B Plumbing Guys customer experience.
- Developing stronger reporting and visibility into company performance.
- Working with ownership on budgets, forecasts, margins and strategic priorities.
- Recruiting and developing strong leaders as the organization grows.
- Managing customer escalations and improving systems so the same problems don't keep happening.
- Helping evaluate and launch recent markets.
- Building the operational infrastructure required for future franchising and national expansion.
- Making the company less dependent on any individual person, including the owners.

WHAT WE DON'T NEED

We don't need somebody who needs to be told what to do every morning. We don't need another layer of management whose contribution is scheduling meetings about scheduling meetings. And we don't necessarily need a plumber. Industry knowledge can be learned. Leadership, judgement, accountability and the ability to build an organization are much harder to teach.

WHO WE'RE LOOKING FOR

- 7+ years of progressive management experience.
- Senior leadership experience in a multi‑department organization.
- Experience managing managers, not simply individual employees.
- Strong financial and operational understanding, including budgets, margins, forecasting and KPIs.

Experience with

- Location Calgary , AB
- Work location On site
- Salary $ 80,000 to $ 150,000 YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source #

- Calgary, AB

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📌 business general manager (Calgary)
🏢 Poly B Plumbing Guys
📍 Calgary