Service Now Architect Experience:

- 10+ Years (5+ Years in Service Now Architecture) Key Responsibilities: Lead the design and architecture of Service Now solutions across ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, and other modules. Define platform strategy, roadmap, governance, and best practices. Collaborate with business stakeholders to gather requirements and translate them into scalable Service Now solutions. Provide technical leadership to development and implementation teams. Review solution designs, integrations, workflows, and customizations to ensure alignment with Service Now standards. Drive platform optimization, performance improvements, and automation initiatives. Support architecture reviews, assessments, and upgrade planning.

Required Skills: Solid hands

- on experience with Service Now architecture and implementation.

Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, Sec Ops).

Experience with integrations using REST, SOAP, APIs, MID Server, and Integration Hub.
Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
Experience leading large-scale Service Now transformation programs.

Excellent stakeholder management and communication skills.

Certifications: Service Now Certified System Administrator (CSA)

- Mandatory Service Now Certified Application Developer (CAD)
- Preferred Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Strongly Preferred Nice to Have: Experience with cloud platforms (Azure, AWS).

ITIL v4 certification.

Experience in enterprise architecture and digital transformation initiatives.

Key Responsibilities

Service Now Architect Experience:

- 10+ Years (5+ Years in Service Now Architecture) Key Responsibilities: Lead the design and architecture of Service Now solutions across ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, and other modules. Define platform strategy, roadmap, governance, and best practices. Collaborate with business stakeholders to gather requirements and translate them into scalable Service Now solutions. Provide technical leadership to development and implementation teams. Review solution designs, integrations, workflows, and customizations to ensure alignment with Service Now standards. Drive platform optimization, performance improvements, and automation initiatives. Support architecture reviews, assessments, and upgrade planning.

Required Skills: Strong hands

- on experience with Service Now architecture and implementation.

Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, Sec Ops).

Experience with integrations using REST, SOAP,



APIs, MID Server, and Integration Hub.
Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
Experience leading large-scale Service Now transformation programs.

Excellent stakeholder management and communication skills.

Certifications: Service Now Certified System Administrator (CSA)

- Mandatory Service Now Certified Application Developer (CAD)
- Preferred Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Strongly Preferred Nice to Have: Experience with cloud platforms (Azure, AWS).

ITIL v4 certification.

Experience in enterprise architecture and digital transformation initiatives.

Skill Requirements

Service Now Architect Experience:

- 10+ Years (5+ Years in Service Now Architecture) Key Responsibilities: Lead the design and architecture of Service Now solutions across ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, and other modules. Define platform strategy, roadmap, governance, and best practices. Collaborate with business stakeholders to gather requirements and translate them into scalable Service Now solutions. Provide technical leadership to development and implementation teams. Review solution designs, integrations, workflows, and customizations to ensure alignment with Service Now standards. Drive platform optimization, performance improvements, and automation initiatives. Support architecture reviews, assessments, and upgrade planning.

Required Skills: Strong hands

- on experience with Service Now architecture and implementation.

Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, Sec Ops).

Experience with integrations using REST, SOAP, APIs, MID Server, and Integration Hub.
Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
Experience leading large-scale Service Now transformation programs.

Excellent stakeholder management and communication skills.

Certifications: Service Now Certified System Administrator (CSA)

- Mandatory Service Now Certified Application Developer (CAD)
- Preferred Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Strongly Preferred Nice to Have: Experience with cloud platforms (Azure, AWS).





ITIL v4 certification.

Experience in enterprise architecture and digital transformation initiatives.

Other Requirements

Service Now Architect Experience:

- 10+ Years (5+ Years in Service Now Architecture) Key Responsibilities: Lead the design and architecture of Service Now solutions across ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, and other modules. Define platform strategy, roadmap, governance, and best practices. Collaborate with business stakeholders to gather requirements and translate them into scalable Service Now solutions. Provide technical leadership to development and implementation teams. Review solution designs, integrations, workflows, and customizations to ensure alignment with Service Now standards. Drive platform optimization, performance improvements, and automation initiatives. Support architecture reviews, assessments, and upgrade planning.

Required Skills: Strong hands

- on experience with Service Now architecture and implementation.

Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, Sec Ops).

Experience with integrations using REST, SOAP, APIs, MID Server, and Integration Hub.
Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
Experience leading large-scale Service Now transformation programs.

Excellent stakeholder management and communication skills.

Certifications: Service Now Certified System Administrator (CSA)

- Mandatory Service Now Certified Application Developer (CAD)
- Preferred Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Strongly Preferred Nice to Have: Experience with cloud platforms (Azure, AWS).

ITIL v4 certification.

Experience in enterprise architecture and digital transformation initiatives.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

#J-18808-Ljbffr

📌 SME - Problem Management, ServiceNow (Mississauga)
🏢 HCL Technologies
📍 Mississauga