Departmentand Commission: People Services,OfficeoftheCAO
Affiliation: Non-Union
Vacancy Type: Recent Position(2yearcontract)
Posting Date: August10,2026

Application Deadline: August23,2026

Duration: 2years

Aboutthe Cityof Markham

The Cityof Markhamisconsistentlyrankedamong Canada'stopmunicipalemployers. In2026,the Cityreceiveditssixthconsecutive Canada'sBest Employersrecognitionfrom Forbesand Statista Inc.,placingthirdamongmunicipalitiesand15thoverallin Government Services. Anaward-winningmunicipality,Markham Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthe

Job Summary

Reportingtothe Sr. Manager,thesuccessfulcandidatewillworkcloselywith People Servicesandthe Transformation Officetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsuppo Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployee

Key Duties&Responsibilities;

Strategic Communications

- DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation.
- Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.
- ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.
- Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.

ERP&Digital; Transformation Communications

- LeadcommunicationplanningandexecutionforHRtechnologyinitiatives,includingERPimplementation,digitaltools,andprocessmodernization.
- Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization.
- Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates.
- PartnerwithPS,Information Technology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject.
- Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption.

Organizational Change&Transformation;

- Developcommunicationstrategiessupportingorganizationalredesign,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives;,andchangemanagementprograms.
- Collaboratewith People Services Departmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney.
- Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies.




- Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures.

Organizational Development&Employee; Engagement

- Supportemployeeengagement,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications.
- Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours.
- Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress.

Digital Communications

- ManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms.
- Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation.
- Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards.
- Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequired

Qualifications

- Aminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen.
- Certificationin Change Management(e.g.,Prosci),Communications,Project Management(PMP),Human Resources(CHRL/CHRP),or Organizational Developmentisconsideredanasset
- Demonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples.
- ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.
- Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence.
- Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.
- Strongwrittenandverbal Englishlanguageskillsandakeenattentiontodetail.
- Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.
- Excellentprojectmanagement,planning,andorganizationalskills.
- Proficiencywith Microsoft365,Share Point,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems.
- Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements.
- Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion.
- Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.
- Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.




- Abilitytodealeffectivelywithcomplexissues;toworkwellinafast-pacedanddemandingenvironment;
- Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.
- Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant.
- Dedicatedtocustomerserviceexcellencewithinternalstakeholders.
- Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred).
- Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired.

Core Behaviours

- Service Excellence: Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.
- Change&Innovation;: Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.
- Teamwork&Relationship; Building: Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.
- Communication: Communicatesinaclear,professionalandrespectfulway;demonstratesactivelistening.
- Accountable&Results; Oriented: Demonstratesethicalbehaviourandaccountability,alignswith Cityvalues,andabidesbyrelevantpoliciesandlegislation.
- Management&Leadership;: Demonstratesself-management,professionalismandengagement;leadsbyexample

Core Values

Atthe Cityof Markham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.

- Service Excellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.
- Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.
- People-Focused:puttingpeoplefirst.
- Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.
- Innovation: Investingineachotherandthewaywedeliverourprogramsandservices.
- Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.

Working Conditions:

Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions:

- Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds.
- Hybridworkarrangement

Conditionsof Employment

Asaconditionofemployment,youwillberequiredtoprovideasatisfactory Criminal Recordand Judicial Matterscheck.

AIDisclosure

Atthe Cityof Markham,wevaluetransparencyandfairnessinrecruitment. Whileoursystem(ADPWorkforce Now)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants. Allevaluationsareconductedbypeople.

The Cityof Markhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve. Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.

Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.

📌 Sr. HR, Organizational Development Communications Advisor - TFT (Markham)
🏢 Owen Sound
📍 Markham