About the job Cloud Services - Operations LeadOur client, the topconsulting company in NA is looking for Cloud Services - Operations Lead.Your Opportunity Are you passionate about working in Operations, enjoy interacting with clients, and have experience or a strong desire to evolve business operations? Our client isa leader in Cloud Consulting, and is seeking skilled individuals within Canada to join our team in a high-growth setting. As an Operations Lead, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setupProviding pre-sales pricing and subscription support to employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer serviceProcessing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracyProvide training and support to internal and external customers on Office 365, Dynamics 365 and Cloud offerings, including issues with configurations and implementationsProvide quality assurance checks for quotes, contracts, and other outbound workAct as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change ordersFocus on operations improvement by automating and streamlining existing processes to make them more efficientDevelop tools,



processes and research information necessary to evolve cloud operationsAdditional administrative support and participation in special projects as requiredHow do we define success for your role?You demonstrate core values through all aspect of your work: Integrity, Respect and CollaborationYou understand your clients industry, challenges, and opportunities; clients describe you aspositive, professional, and delivering high-quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains & attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional development.Your Experience And EducationYou have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on TechnologyYou have 5-7 years of combined work experience (this could be through co-op or internship work)You are passionate about cloud technology and have a willingness to learn recent technologiesYou have practical knowledge of professional, effective telephone techniques and customer careYou have excellent written and verbal communication skillsYou have strong problem-solving skills and attention to detailYou enjoy improving and taking ownership of processesYou are able to prioritize with the flexibility to manage multiple tasks and variable workloadThe following are considered an asset:Experience in a previous business operations, customer service and/or sales capacityWorking toward a professional certification, such as PMP, Lean Six Sigma, or ITILExperience in process and operations improvementExperience with Microsoft or Cloud platformsExperience with Finance and Line of Business systemsUnderstanding of IT and software business landscapeProficient in MS Office Applications, such as Microsoft Excel#J-18808-Ljbffr

📌 Cloud Services - Operations Lead (Toronto)
🏢 Rubicon Path
📍 Toronto