PositionRecruitment Specialist at Globalfaces DirectOverviewAn accomplished Customer Success Manager with a proven track record of managing high-value, complex client accounts and influencing strategic outcomes across multiple departments. This individual excels at building trusted partnerships with clients, driving satisfaction, and delivering solutions that directly align with corporate goals and long-term client ROI.The CSM acts as an advisor and internal advocate, ensuring campaign success through proactive issue resolution, data-driven insights, and collaborative planning. They are adept at navigating nuanced discussions, presenting strategic recommendations, and aligning internal stakeholders (Field Sales, Data, IT, and Finance) to deliver a seamless and exceptional client experience. This role requires someone who can lead client strategy discussions, manage executive-level relationships, and influence internal stakeholders toward continuous improvement and innovation in client delivery.Key AccountabilitiesLead strategic client communications, fostering clarity, accountability, and trust across all touchpoints to strengthen partnerships and support renewal and expansion efforts.Provide guidance to clients on optimizing product mix, territory allocation, cost structures, and compliance in a way that improves both internal efficiency and external impact.Partner with Field Sales leadership to drive joint planning and execution,



ensuring aligned goals and coordinated action plans that improve overall performance and morale.Serve as a senior-level client advocate, ensuring client needs are clearly articulated and addressed across Field, Data, Finance, and IT teams to deliver consistent, high-impact outcomes.Analyze campaign performance and client metrics weekly to identify areas of risk and opportunity, with a focus on enhancing performance, profitability, and long-term client value.Collaborate with internal leadership to align campaign objectives with operational capabilities—ensuring outcomes are measurable, sustainable, and support growth.Champion the value of door donor acquisition by equipping clients with a deeper understanding of how brand ambassadors drive both conversion and long-term donor quality.Deliver weekly campaign health updates that highlight progress, surface potential issues early, and engage internal stakeholders in continuous improvement planning.Support the development of tailored growth plans that align internal resources with external opportunities and client evolution.Provide day-to-day guidance, mentorship, and developmental support to junior members of the Customer Success team, ensuring consistency in service delivery, robust internal collaboration, and the growth of internal talent.QualificationsExperienceMinimum 2–5 years of progressive experience in Customer Success, Client Services, or

📌 Customer Success Manager (Toronto)
🏢 Globalfaces Direct
📍 Toronto