Element has an prospect for a Customer Experience Partner (Seasonal)to join our growing team in Fort Saint John.

This is a great opportunity to develop your career within a global Testing, Inspection & Certification (TIC) business.

The Fort St.

John facilityis the only fully accredited testing laboratory in Northeast British Columbia, offering rapid turnaround times and serving clients with environmental, materials, soil, and water testing services.

Our Customer Experience team is a group of customer-focused professionals who are the voice of the customer within our laboratories.

Each representative works with a dedicated list of customers to ensure we deliver excellent service from all our locations.

Our highly engaged team collaborates across departments to ensure we meet deadlines and maintain accuracy on customer projects.

This 6 month contract/seasonal position focuses on administrative and operational support by coordinating invoicing, answering calls, managing shipping and receiving, and assisting with client communication and project documentation.

Partnering with sales, operations, and finance groups, we offer a market-leading, customer-centric approach to doing business which makes Element stand out.

Take client calls and respond to requests, including but not limited to: Reports by e-mail or fax

Invoice copies, account status, or billing inquiries

Sample testing status

Pricing and test availability

Bottle orders

General administrative questions related to services and shipments

Contact clients to resolve issues, including: Missing or incomplete sample information

Verification or clarification of analysis requests

Insufficient sample volume or inappropriate sample preservation

Billing or invoicing questions

Setting up new client accounts

Other responsibilities include: Accept and log incoming samples into the Element LIMS system

Assist with shipping and receiving of samples, materials, and related documentation





Prepare and issue invoices, monitor outstanding accounts, and follow up as required

Create new clients in LIMS and maintain accurate account records

Manage sublet reports and issue them to clients

Create and distribute notifications of amended reports/documents and make appropriate notes in LIMSMonitor turnaround times (TAT) and inform lab staff of approaching due dates

Maintain a clean, organized, and safe work environment

Follow the Quality System as documented in the Quality Manual

Perform general administrative duties as directed by the team leader or lab manager

Communicate with clients regarding samples, results, reports, or account information

Support sales and operations teams with coordination of client requests and documentation

Maintain compliance with corporate Health and Safety policies

Work with trainees until documented competence is achieved

Maintain training records, resumes, and CVsSeek guidance from the direct supervisor if unsure of any job duties or tasks

Previous administrative or customer service experience required

Experience with invoicing, shipping/receiving, or office coordination preferred

Experience in a laboratory or technical environment would be an asset, but is not required

Proficiency with Microsoft Office (Word, Excel, Outlook); experience with LIMS or ERP systems is an asset

Highly motivated and organized individual with a flexible approach to work

Excellent attention to detail and data accuracy

Strong communication and interpersonal skills

Ability to work independently and collaboratively





Ability to work well under pressure and meet tight deadlines without compromising quality or safety#LI-TK1Element is one of the fastest growing testing, inspection and certification businesses in the world.

Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries.

Together we share an ambitious purpose to ‘Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D;, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company.

We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work.

The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world's most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

📌 Customer Experience Partner (Seasonal) (Fort St. John)
🏢 Element Materials Technology
📍 Fort St. John