Elevate the healthcare experience in Toronto as a Strategic Customer Success Manager at Heidi. This full-time hybrid role focuses on building solid customer relationships while ensuring successful implementations across healthcare organizations.With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts. You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive