Shape the future of customer service as an IVR / Contact Centre Solution Architect with deep knowledge in Salesforce Service Cloud Voice and Amazon Connect. Implement leading-edge voice solutions in our operations.We are on the lookout for an experienced qualified who excels in Salesforce Service Cloud Voice and Amazon Connect. This role focuses on designing scalable voice solutions, integrating Salesforce with various systems, and leading teams to fulfill business requirements. Your expertise will drive operational efficiency within our contact centre.Key Responsibilities:Architect and implement contact centre solutions using SalesforceOversee omni-channel routing for voice and digital communicationsTroubleshoot and ensure solution deployment successFacilitate Salesforce integration with other platformsLead technical teams in project-related activitiesRequirements:Extensive knowledge of Salesforce Service Cloud VoiceFamiliarity with Amazon Connect technologiesExperience in CRM and telephony systemsProficient in Salesforce Apex and FlowsStrong leadership and problem-solving skillsDrive innovation in customer service using your Salesforce and telephony expertise.

📌 Salesforce Contact Centre Solution Architect (Toronto)
🏢 Envision Technology Solutions
📍 Toronto