Drive exceptional outcomes as a Senior Customer Success Manager at Dayforce, a leading HCM company. Partner with enterprise-level clients to enhance value and achieve strategic growth objectives.

In this impactful role, you will advise on long-term customer retention and account expansion at Dayforce. With a focus on maximizing client outcomes, you will lead executive engagement and be a mentor to junior team members. Your ability to cultivate customer advocacy will enhance both customer satisfaction and the overall success practice.

Key Responsibilities: • Define success metrics and drive strategic success planning • Conduct in-depth value realization reviews for clients • Lead executive business reviews,



steering committee meetings • Drive customer advocacy through success stories and references • Identify opportunities for upselling and revenue expansion

Requirements: • 7+ years in customer success or account management • Proven experience managing complex, multi-stakeholder relationships • Solid understanding of SaaS adoption and value realization • Excellent communication and negotiation skills • Proficient with Salesforce or similar platforms

Elevate customer relationships, retention strategies, and account expansion to promote lasting success at Dayforce. #J-18808-Ljbffr

📌 Senior Manager, Customer Success at Dayforce (Winnipeg)
🏢 Dayforce
📍 Winnipeg