About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the setting, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.Who We AreAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan,



personal spending account, and so much more.Join our growing team where everyone belongs!Position DetailsWhat You Will DoOwn the operational stability, availability, reliability, and performance of assigned application and automation portfoliosLead production support activities including incident, problem, and service request managementEstablish and maintain operational support processes, standards, runbooks, and knowledge management practicesDrive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiencyLead support teams responsible for business-critical web applications, integrations, APIs, and RPA production botsEnsure timely triage, escalation, communication, and resolution of production incidentsOversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutionsMonitor bot performance, job execution, scheduling, and exception handlingCoordinate production releases and deployments across applications and automation solutionsManage release schedules, deployment planning, implementation activities, and production validationsPartner with infrastructure and cloud operations teams to support application hosting environments and platform servicesCollaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are metProvide operational dashboards, performance reporting, and service reviews to leadershipAct as an escalation point for critical business-impacting incidentsPlease note,



salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.Who You Are8+ years of experience supporting enterprise applications and technology platforms3+ years of experience leading application support, production operations, or service delivery teamsExperience supporting web applications, APIs, integration platforms, or enterprise business systemsExperience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologiesExperience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalentStrong understanding of incident management, problem management, change management, and release management processesExperience working in cloud and hybrid environmentsKnowledge of reliability engineering, operational excellence, and automation best practicesExperience with ITIL-based service management practicesNice to HaveInsurance industry experienceGuidewire platform knowledgeExperience supporting customer-facing digital applicationsAzure or cloud platform experienceITIL Foundation certificationExperience with DevOps, CI/CD pipelines, and release automationKnowledge of scripting, automation, or application monitoring solutionsPlease note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

📌 Manager, Application Support (Vaughan)
🏢 CAA Club Group
📍 Vaughan