Join Ribbon as a Technical Customer Support Specialist. Drive exceptional customer experiences by troubleshooting, implementing, and enhancing our AI hiring platform in Toronto.

In this entry-level role, you will be pivotal in assisting customers and candidates with their inquiries. Your day-to-day will involve collaborating with Customer Success, Product, and Engineering teams to resolve technical issues swiftly and effectively. This hands-on position is ideal for someone organized and passionate about helping companies leverage AI in hiring.

Key Responsibilities:



• Troubleshoot issues for customers and candidates promptly • Collaborate with teams to resolve technical problems • Support onboarding and implementation for client success • Maintain documentation and customer-facing help content • Identify patterns and provide feedback for product improvements

Requirements: • 1–3 years in technical support or customer success • Solid problem-solving and troubleshooting skills • Excellent communication skills with professionalism • Detail-oriented with effective task management • Knowledge of ATS, HR tech, or technical documentation

Utilize your technical support skills to enrich customer experiences at Ribbon in Toronto. #J-18808-Ljbffr

📌 Technical Customer Support Specialist at Ribbon (Winnipeg)
🏢 Social Leverage
📍 Winnipeg