Step into the role of Apps Support Lead Analyst at Citi, focusing on critical production management applications with a focus on system performance and incident resolution. Lead your team to ensure operational success.In your role as an Apps Support Lead Analyst, you will be responsible for managing complex app support across platforms like Pega and AI. This lead position includes overseeing incident management, vendor relations, and performance evaluations while collaborating with key stakeholders to define and enhance support protocols.Key Responsibilities:Lead production support for Pega and AI servicesManage incident resolution with cross-functional teamsConduct risk evaluations for platform integrityCreate and maintain automation tools using Python/JavaMentor junior engineers to elevate support qualityRequirements:Over 10 years of relevant experienceStrong stakeholder management capabilitiesCapability in project management and service improvementDetailed knowledge in apps support functionsExcellent verbal and written communication skillsDrive quality support and service optimization for production management at Citi.

📌 Apps Support Lead At Citi (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga