Drive customer feedback transformation as Axonify's Customer Insights Manager. Shape actionable insights for product and marketing strategies in a hybrid work setting.Reporting to the Vice President of Marketing, this role centers on enhancing customer engagement and insights within the B2B SaaS sector. The Customer Insights Manager collaborates with Product, Sales, and Customer Success to translate customer signals into strategic recommendations affecting product development and competitive strategies.Key Responsibilities:Design processes to collect and analyze customer feedbackConduct win/loss interviews to uncover patternsBuild cross-functional collaboration for insights presentationFacilitate working sessions to drive action from insightsDevelop narratives to influence product and marketing strategiesRequirements:5+ years in customer insights or related fieldExperience with Voice of Customer and win/loss programsProficient in analytical tools like Excel and UserVoiceStrong communication and storytelling skillsFamiliarity with feedback platforms like QualtricsUtilize your expertise in customer research and data analysis to impact Axonify's success.

📌 Customer Insights Manager At Axonify (Ottawa)
🏢 Axonify
📍 Ottawa