Job Title:

ServiceNow SAM Pro Developer

Location:

Toronto, ON - Hybrid (4 Days WFO)

Duration:

06-12 Months

Job Description:

We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform. The role focuses on license compliance, optimization, automation, and integration with enterprise systems.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

- 8 years of experience in ServiceNow development
- Strong hands-on experience with SAM Pro (Software Asset Management Skilled)
- Knowledge of software licensing models (per user, per device, subscription, SaaS)
- Experience with Discovery and CMDB integration
- Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes
- Experience with data normalization and reconciliation
- Understanding of ITAM, ITSM, and ITIL processes
- Experience with integration technologies (REST APIs, MID Server)

Preferred Skills & Qualifications (Nice-to-have skills but are not required)
- ServiceNow certifications preferred: CSA (Certified System Administrator), CIS-SAM (Certified Implementation Specialist – SAM)




- Experience with HAM Pro (Hardware Asset Management)
- Knowledge of cloud SaaS license management (O365, Salesforce, etc.)
- Experience in BFSI or regulated environments
- Good to have RBC experience

Day-to-Day Responsibilities (key tasks and expectations for the role)
- Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench)
- Configure and customize software models, entitlements, and licensing rules
- Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.)
- Develop and maintain custom scripts, workflows, and automation for SAM processes
- Perform license compliance analysis and optimization (e.g., Client, Oracle, Adobe)
- Integrate ServiceNow with third-party tools using REST/SOAP APIs
- Support software audits and ensure compliance with vendor licensing terms
- Create dashboards and reports for license usage, compliance position, and cost optimization
- Collaborate with ITAM, procurement, and infrastructure teams
- Troubleshoot and enhance SAM performance and data accuracy

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Hiring ServiceNow SAM Pro Developer in Toronto, ON
🏢 Artech Information Systems
📍 Toronto