Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.
You will lead a dynamic team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.
Key Responsibilities:
• Manage daily team operations and client service
• Ensure timely responses to emails and calls
• Build and maintain client relationships
• Implement service improvement action plans
• Collaborate with sales to boost client retention
Requirements:
• Five years of relevant financial services experience
• At least one year of management or coaching experience
• Post-secondary education or equivalent experience
• Robust oral and written English communication
• French communication skills required if in Montreal
Lead a team committed to delivering premier client service and make an impact at Fidelity.
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📌 Fidelity Client Experience Team Manager (Toronto)
🏢 Fidelity International
📍 Toronto