Job Title: Data Analyst

Location: Oakville, ON (4 days on site/ Hybrid)

Salary Range: C$40/Hr. - C$50.Hr.

Duration: 12 Months

Introduction

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At our company, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Our company provides telematics and fleet management services to our commercial and fleet customers. Our products and services serve as a foundational building block to continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

- Data Analysis
- Connectivity
- Embedded Software
- Telematics
- Customer Support
- Cross-functional Support
- Problem Tracking
- Analytical skills
- Business Skills
- Critical Thinking
- Customer Service
- Data Integrity
- Data/Analytics
- Fleet Management
- Prior work experience at client or in client's Industry

Preferred Skills & Qualifications (Nice-to-have skills but are not required)
- Big Query
- Benchmarking
- Quality Engineer
- Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Green belt and/or Black belt is a plus
- Solid understanding of vehicle electrical architectures and components
- High level of interpersonal skills to effectively connect with a diverse group of people and cross functional teams




- Ability to respond and prioritize several demands from different teams and point of view
- Ability to drive Quality/Performance attitude into different levels inside the Company
- Maintain resilience as current tools/processes are established upon teams already working with other demands

Day-to-Day Responsibilities (key tasks and expectations for the role)
- Become the Voice of the Customer within Customer Enablement while maintaining a Customer-Centric Mentality and behavior at all times
- Monitor, prioritize and drive actions to address customer Quality concerns from various sources, such as: Fleet Customer Critical issues, Business Account Feedback, etc.
- Take a central role in resolving quality issues within respective critical metric
- Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics
- Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience
- Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
- Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features.
- Proactively identify and capture peer support to quickly solve any issues affecting customers
- Propose methods to reduce unnecessary toil and manual work related to quality issue management

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Software Engineer Controls (Oakville)
🏢 Artech Information Systems
📍 Oakville