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The position at a glance

This role supports BNP Paribas’ mission by ensuring stability and reliability within our technological ecosystem through effective ITSM Change Management facilitation. The main objective is to provide guidance and support for the CIB Americas Region to minimize service disruptions during transitions. By managing change requests and impact assessments, this position protects the integrity of our critical IT services.

In detail

- Validates change requests during the intake process to ensure all required information is present for accurate assessment.
- Conducts risk and impact assessments on proposed changes to prevent service disruptions within the AMER region.
- Facilitates weekly Change Advisory Board (CAB) meetings to coordinate approvals and authorizations across technical teams.
- Coordinates change execution schedules to ensure seamless transitions and minimize conflicts between simultaneous updates.
- Manages CMDB and application repositories to maintain high data quality and accurate configuration mapping.
- Performs trend analysis using reporting tools to drive continuous improvement and identify automation opportunities.
- Provides compliance and audit support by maintaining rigorous documentation standards for all change activities.
- Collaborates with cross-functional teams, including Incident and Problem Management, to resolve complex service issues.
- Shares knowledge and communicates updates to stakeholders to ensure alignment across globally distributed groups.
- The strengths and skills that will help you succeed

The strengths and skills that will help you succeed

- Bachelor’s degree in Computer Science, Information Systems, Business Administration (IT Focus), or a related discipline.
- ITILv4 Managing Professional, ServiceNow System Administrator, or PMP.
- The knowledge of English and French is required.*
- Minimum of 5 years of exposure to IT Change Management components and working within a mature ISO-certified framework.
- Expert-level ServiceNow knowledge when managing Incident, Problem, Change, and CMDB modules.
- Reasoned problem solving when addressing data quality and complex ITSM inter-relationships.
- Collaborative stakeholder management when facilitating meetings and working with globally dispersed teams.
- Responsible prioritization when managing multiple changes to meet strict SLA deadlines.




- Committed attention to detail when maintaining documentation and compliance standards.
- Technical proficiency in SQL, Power BI, or Python to perform reporting and trend analysis.
- Learning agility when adopting new tools, processes, or regulatory requirements.

- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted

What’s in it for you

Alongside a competitive compensation, we provide a comprehensive suite of adaptable benefits designed to support your health, wellbeing, and long‑term success:

Health & Wellness – A menu of flexible options for you and your family, including a 24/7 telemedicine service.

Mental‑Health Support – Up to $5,000 per year for sessions with mental‑health practitioners, plus unlimited access through our Employee Assistance Program.

Financial Benefits – A defined‑contribution pension plan and a range of additional financial perks.

Paid Volunteering Days – Take time off to give back to the community.

Learning & Development – Access to high‑quality training, personal‑development programs, and clear pathways for internal career progression across our global organization.

Work‑place flexibility - Hybrid work is available for most roles. You’ll be required in the office at least three days per week, with one of those days being either a Monday or a Friday.

To find out more about our range of benefits, click hre

Diversity, Equity and Inclusion (DE&I;) at the heart of our commitments

BNP Paribas is committed to fostering a work environment where all employees can feel heard, valued, safe and supported, and can be their authentic selves.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I; commitments,



click here

About us

BNP Paribas, the leading bank in the European Union and a major global financial institution, operates in 63 countries and has nearly 178,000 employees. Its mission is to foster a responsible, sustainable economy by financing and advising clients to the highest ethical standards while addressing environmental, regional development, and social inclusion concerns. With over 1,700 employees in Montreal and Toronto, BNP Paribas in Canada strives to develop long-term relationships with its clients by supporting their business strategies and meeting their financing and investment needs, both locally and abroad.

Our certifications and partnerships

- Canada’s Top Employers for Young People 2026
- - Montreal’s Top Employers 2026

- Canada’s Best Diversity Employers 2026
- Women in Governance Platinum-Parity Certification
- LinkedIn Top Companies 2024

What you need to know

- - BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

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📌 ITSM Change Manager (Canada)
🏢 BNP Paribas
📍 Canada